Delete your Aevo Health account

This page explains how to delete your Aevo Health account and what happens to your data when you do.

Option 1 — Delete in the app

1. Open the Aevo Health app on your phone.
2. Sign in with Google or Apple.
3. Tap the Profile tab at the bottom.
4. Scroll to Delete account and confirm.

Option 2 — Request deletion by email

If you can no longer access the app, email support@hospitalnote.com from the address associated with your Aevo Health account. We will verify your identity and process the request within 30 days.

What is deleted

• Your Aevo Health sign-in account.
• All active sessions on every device you are signed into.
• Your OAuth link to Google or Apple.
• The association between your account and any patient record you were linked to.

What is retained (and why)

• Your clinical / patient record is retained separately as required by medical records regulations. After account deletion it is no longer accessible to you via the app; it can only be re-linked to a new sign-in with a fresh invite code issued by your clinic.
• Audit log entries for authentication events (sign-in, sign-out, patient claim, account deletion) are retained for security and compliance purposes as required by law.

Timeline

In-app deletion is immediate — your account and its links are removed as soon as you confirm. Email requests are processed within 30 days.

Questions? support@hospitalnote.com